For delivery within Switzerland, we charge the following shipping costs per order. 
Parcels are handed over by Swiss Post only against signature (registered mail).

Shipping options up to 5KG 
A Post flat rate CHF 12 
B Post flat rate CHF 10

From a goods value of CHF 400 up to 5 kg, 
A Post Free shipping

Invoice
With this payment method, your order will be delivered by invoice. Please note that no invoices will be sent by post. You will receive the invoices electronically via e-mail. You can access the invoice at any time via your customer account. The payment period is 30 days from the date of the invoice. We reserve the right not to accept the payment method depending on creditworthiness or reminder level and to change the order to payment in advance instead. Of course, in this case, it is always possible to cancel the order free of charge. We ask for your understanding for this security measure.

TWINT (Switzerland / Liechtenstein only) 
Is a Swiss payment platform that enables sellers and buyers to process payment among themselves. TWINT processes the payment with you and forwards the payment to us accordingly. You can find more information about this service at www.twint.com. There is no additional fee.

VISA / MASTERCARD
Are internationally recognised credit cards. Unfortunately, we do not accept other credit cards due to the high fees. There is no additional fee.

PayPal
PayPal is an internationally known payment platform that allows sellers and buyers to process payment among themselves. PayPal processes the payment with you and forwards the payment to us accordingly. On the page www.paypal.com you can find more information about this service. There is no additional fee.

WHERE IS MY ORDER?
With your order you will receive a tracking number from Swiss Post / Deutsche Post / DHL with which you can track the order

CHANGE OR CANCEL ORDER
To change or cancel an order, please call at +41 77 477 7000 or send an e-mail to info@nouveaulashes.ch. If you wish to change an order, you must contact us as soon as possible after placing your order. In certain circumstances it may no longer be possible to change your order. 
You can only cancel training courses under certain circumstances. 

You are entitled to return incorrectly ordered, defect-free products in undamaged original packaging within 7 days of receipt for a refund (provided the packaging is in perfect, resalable condition).
We do not provide refunds for items that we determine have been used, used or used.

RETURN
It is your responsibility to ensure the safe return of the products by packing them appropriately and using a reputable delivery service. Please include a completed returns form with your items.
The cost of returning the items is your responsibility.

COMPLAINTS ABOUT PRODUCTS
If you have received a non-functioning product, please send us an e-mail to info@nouveaulashes.ch with a short description of the problem and a photo showing the batch number.
After clarification with the manufacturer, we will check and arrange a replacement for the product if it is a production problem and has been confirmed by the manufacturer. Please understand that we cannot accept any liability for incorrectly stored products. You must return a non-functioning product within 7 days (with the original packaging) if the manufacturer requests the product for further investigation.